Frequently Asked Questions

Parking is available onsite for $2/hour at Kewalo Basin harbor. Payments can only be made via the app; there is no option to pay with cash or credit card directly. Parking information: https://kewaloharbor.com/parking/ Directions: *link*

We do not offer transportation with any of our activities or packages. Please check-in at least 30 minutes prior to your reservation.

Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Before making reservations for our tour packages, please notify us of any medical conditions. Those with a family history of diabetes, heart attacks, high blood pressure, or strokes may need extra precautions. For the safety of our customers and crew, we reserve the right to refuse service to those who are not in good health. For those diving, we strongly recommend against flying in any type of aircraft for at least 24 hours after leaving the water. Those who experience nausea from motion or sea sickness should take a preventative medication one hour before boarding. This will help to minimize any discomfort you may experience.

Certain activities are not recommended for pregnant women, so please let us know in advance.

Note that most of our events are restricted to those three years of age or older. All persons may be required to sign a liability waiver before boarding our vessels.

Adverse weather conditions or other factors may negatively impact the safety of planned activities. For this reason, specific events and locations can be subject to change, delay, or in extreme circumstances, cancellation. This is particularly true of diving point locations, which can change without notice due to season or weather.

While there is no dress code for most tours, please be careful when boarding the boat. Water increases your chances of slipping on any vessel or ship. We recommend against wearing sandals and slippers to minimize this risk.

Guests must be able to safely and independently transfer from their wheelchair or mobility device onto the vessel in order to participate. Reasonable accommodations will be considered whenever feasible and consistent with safe operating conditions; however, participation may not be possible if boarding or transfer cannot be completed safely under existing conditions. Final determinations regarding boarding and participation are made by the captain/operator based on safety considerations, sea conditions, and equipment limitations.